Helpful Resources
Below are various resources related to manufacturer warranties.
In general, keep these tips in mind:
- Contact the Manufacturer to verify Warranty and put in notes what is covered and for how long i.e. 5-year warranty for parts but only labor for 1 year. Certain parts may be covered for a shorter or longer period of time
- Make sure quotes and parts are included on the email or forward the email
- Ensure you list in the notes in EvoTrakker with whom (manufacturer's rep) you spoke
- Most manufacturers give a warranty work order or case # that needs to be noted and referenced - this is normally given during the first call or in a follow-up email
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- A list of what is needed is normally given on the phone call or follow-up email - if not then get a picture of all parts in question(showing serial # if available)
- (If applicable) List refrigerant type if applicable and how much is needed and if covered by warranty
- parts may be provided by manufacturer - if not we may need to use a specific supplier that they will list(we need a receipt)
if we choose who to order from we will still need a receipt
- Take pictures of parts that were replaced under warranty(showing serial # if available)
- Where does all this information need to go for us to get reimbursed
- Call if you have questions
